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Two blind women from Florida recently discovered that they were the sole passengers of Southwest Airlines from New Orleans to Orlando, saying the company needs to improve how they communicate with passengers with disabilities.
Sherri Brun and Camille Tate travel together on a Southwest flight 2637 and are scheduled to leave New Orleans on July 14. After nearly five hours of delay, two friends finally boarded their flight only to find that they were the only two people on the plane, Fox 35 reported.
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“You are the only two people on this flight because they forgot you,” Bren said.
Two blind women from Florida recently discovered that they were the only passengers of Southwest Airlines flying from New Orleans to Orlando. (Fox 35)
Brun and Tate said they had waited on assigned doors to check Southwest’s app for updates. But what they are unknown is that almost all other passengers were rebooked on an independent Southwest flight to Orlando, which earlier departed from nearby gates.
according to The U.S. Department of Transportation, airlines must provide timely and effective communication for passengers with visual impairment, especially during delays or rebooking, where boarding and boarding has changed federal laws under the Airline Access Act.
Brun and Tate said the requirement was far from satisfying. “No one said another flight to us,” Bren said. “We were just waiting at the door and checking the app like everyone else.”
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Travelers passed Orlando International Airport on September 2, 2023. (Paul Hennessy/sopa image/Lightrocket via Get Tomage)
“Their communication with passengers, especially those with disabilities, needs to be improved,” Tate said.
A Southwest spokesman told Fox News numbers in an email, “We have seen inaccurate accounts that suggest we ‘forgot’ two customers, or we sent the plane back to get them.” “None of these are. … The customer is planning to do on flight 2637. Although it was running for nearly five hours later that day, the same flight number was always maintained.”
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The airline offers each woman a $100 travel voucher to compensate for delays. (Kevin Carter/Getty Images)
Southwest said it provided $100 per woman with travel voucher as compensation for delays.
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“We apologize for the inconvenience that has been brought to you,” Southwest said to Fox News Digital. “Southwest is always looking for ways to improve the customer’s travel experience, and we are active in the airline industry and share best practices on how to best accommodate people with disabilities.”
